How can we help?

Visit coorie.care and click 'Sign up'. Choose whether you're a parent looking for care or a carer offering services, then fill in your details. You'll receive a verification email to confirm your account.

Use the search page to browse carers in your area. You can filter by postcode, type of care, hourly rate, DBS status, and more. Results are sorted by proximity and relevance.

Coorie connects you with babysitters, full-time nannies, night nannies, after-school carers, au pairs, childminders, and carers experienced with special educational needs (SEN).

Coorie is currently available across major cities and towns in the UK. Enter your postcode on the search page to see carers near you. We're expanding to new areas regularly.

Go to your dashboard and click on your profile picture or the 'Edit profile' option. From there you can update your bio, contact details, profile photo, and family information.

Find a carer you like, view their profile, and click 'Book'. Select your preferred date, time, and number of children, then submit your request. The carer will accept or decline within 24 hours.

Yes, you can cancel a booking from your bookings page. Free cancellation is available up to 24 hours before the booking start time. Late cancellations may incur a fee.

Cancellations made more than 24 hours in advance are free of charge. Cancellations within 24 hours may be charged up to 50% of the booking total. No-shows are charged the full amount.

You can save carers to your favourites and book them directly from their profile page. You can also post a job listing describing your needs and let carers apply to you.

If a carer cancels your booking, you will receive a full refund automatically. We'll also help you find a replacement carer as quickly as possible.

Coorie is free to join for both parents and carers. Carers set their own hourly rates, typically ranging from £8 to £25 per hour depending on experience and type of care.

Payment is authorised when your booking is confirmed and charged after the session is completed. You won't be charged until the care has been provided.

We accept all major debit and credit cards including Visa, Mastercard, and American Express. All payments are processed securely through Stripe.

Carers receive payment directly to their bank account within 3-5 working days after a completed booking. Earnings can be tracked on the carer dashboard.

Coorie charges a 10% service fee on each booking, added to the carer's hourly rate. This fee covers platform maintenance, payment processing, customer support, and our verification systems.

All carers go through a multi-step verification process including identity checks, right-to-work documentation, DBS (criminal record) checks, and reference verification before they can accept bookings.

A DBS (Disclosure and Barring Service) check is a criminal record check required for anyone working with children in the UK. We require an enhanced DBS check for all carers on the platform.

You can report a concern through the 'Report' option on any carer's profile, via the contact page, or by emailing safety@coorie.care. All reports are investigated within 24 hours.

Yes. We use industry-standard encryption to protect your data. Your contact details are only shared with carers once a booking is confirmed, and financial data is handled securely by Stripe.

We recommend all carers hold public liability insurance. Carer profiles display whether they have insurance, and we partner with specialist providers to offer affordable cover to our carers.

Visit a carer's profile and click the 'Message' button to start a conversation. You can discuss requirements, ask questions, and arrange details before making a booking.

Yes, our mobile app includes an in-app calling feature so you can speak with carers without sharing personal phone numbers. This feature is available on iOS and Android.

All messages are private between you and the other user. Messages are encrypted and stored securely. Our team only reviews messages if a safety concern is reported.

You can block a user from their profile page or from within a message thread. Blocked users will no longer be able to contact you or view your full profile.